Assistant Account Manager

Job Summary

BASEC, part of the Kiwa UK group, is seeking an Assistant Account Manager to join our growing team. In this role, you'll provide proactive support to the Regional Commercial Manager, helping to develop client relationships, deliver outstanding customer service, and drive business growth across new and existing accounts. This position offers an excellent opportunity to build a career in account management within the Testing, Inspection, and Certification (TIC) sector. This is a hybrid role, based in Milton Keynes.

About the role

• Support the Regional Commercial Manager in executing sales strategies and client engagement plans.
• Assist in identifying and nurturing business growth opportunities with new and existing clients.
• Help develop strong client relationships to ensure high satisfaction and retention levels.
• Prepare and follow up on quotations under supervision, gradually taking responsibility for ensuring quality and consistency. 
• Maintain accurate sales forecasts and records using Salesforce.
• Collaborate across regional and global teams within BASEC and the wider Kiwa group to support tenders, new business development, and strategic growth initiatives.
• Communicate effectively with internal stakeholders including Operations, Technical, Finance, and Compliance teams.
• Stay informed on market trends and developments within the TIC and cable sectors.
• Attend client meetings and industry events, which may include occasional travel within the UK and internationally.

Do you have what it takes?

• Experience in a sales support, customer service, account management, or technical sales.
• Foundational understanding of consultative selling, with a willingness to develop in areas such as quotation preparation, client engagement, and pipeline management.
• Familiarity with CRM systems such as Salesforce or Microsoft Dynamics is desirable.
• Proactive problem-solver with excellent communication skills
• Ability to work collaboratively with cross-functional teams to achieve shared goals.
• Knowledge of the TIC and Cable sectors is an advantage. 

What can you expect from us in return?

• £28,000 per annum
• Generous Annual Leave – Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
• 37.5 hours per week - Monday to Friday, hybrid working pattern (2 days in the office, 3 days working from home)
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
• Milestone Rewards – paid and unpaid sabbaticals, charity donations, personal gifts, and retail vouchers
• Salary Reviews
• Company Bonus Scheme
• Enhanced Pension Contributions 
• Life Assurance – 4x your annual salary
• Employee Assistance Programme (EAP) – Confidential support, advice, and counselling available 24/7, 365 days a year
• 24/7 GP Service – Access to medical advice anytime
• Cycle to Work Scheme
• Eye Care Vouchers – Supporting your health and well-being
• Welcome Pack – Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at uk.careers@kiwa.com.