Head of Operations

Job Summary

We’re seeking a Head of Operations to lead and oversee the day‑to‑day performance of Kiwa CMT. You’ll ensure safe, efficient operations while driving continuous improvement across all processes. Based in our Derby office, you’ll be part of the CMT Senior Management Team, helping shape and deliver both the strategic direction and operational objectives of the business.

About the role

• Provide strategic and day-to-day operational leadership across CMT operational departments
• Lead, coach, and manage a high-performing team, ensuring talent is developed, supported, and retained
• Build strong, collaborative working relationships across the Senior Management Team and wider business
• Develop team capabilities through structured training and succession planning
• Oversee operational planning, workflow, and project delivery, including the development and maintenance of a best‑in‑class project management process
• Ensure the Operations team is effectively represented at internal meetings and external client discussions, supporting the resolution of contractual and operational matters
• Drive operational excellence through effective processes and continuous improvement initiatives
• Provide input and support budgeting, CAPEX proposals, and monthly financial reporting
• Represent Operations in key internal meetings and customer discussions, supporting robust commercial and contractual outcomes
• Monitor industry and regulatory developments to ensure CMT remains competitive and compliant

Do you have what it takes?

• Proven senior-level experience in operational leadership within a multi-site or multi‑discipline environment
• Qualified in a relevant business management or technical field, or equivalent workplace experience
• A strong track record of delivering operational success and meeting tight deadlines
• Skilled in analysing data and using tools such as Excel to support operational decision‑making
• Experience balancing the needs of customers, employees, and the wider business
• Skilled in building, managing, and motivating high-performing teams
• Excellent organisational, planning, and problem‑solving abilities
• Exceptional communication, relationship‑building, and influencing skills at all levels
• Flexible, resilient, and results‑driven,
• Willingness to travel when required

What can you expect from us in return?

• Circa £65,000 per annum
• £5,880 Car Allowance
• Generous Annual Leave – Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
• 37.5 hours per week - Monday to Friday, predominantly office-based role with occasional travel to internal Kiwa meetings and external events/client visits
• Private Medical Insurance
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
• Milestone Rewards – paid and unpaid sabbaticals, charity donations, personal gifts, and retail vouchers
• Salary Reviews
• Company Bonus Scheme
• Enhanced Pension Contributions
• Life Assurance – 4x your annual salary
• Employee Assistance Programme (EAP) – Confidential support, advice, and counselling available 24/7, 365 days a year
• 24/7 GP Service – Access to medical advice anytime
• Cycle to Work Scheme
• Eye Care Vouchers – Supporting your health and well-being
• Welcome Pack – Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at uk.careers@kiwa.com.