Internal Sales Coordinator

Job Summary

Kiwa Electrical Compliance (KEC) is seeking an ambitious Internal Sales Coordinator to join our growing team based in Brentwood, Essex. In this role, you’ll manage the end-to-end sales process, prepare and follow up on quotes, and identify opportunities with new and existing clients. Working closely with the Sales Manager, you'll help ensure a seamless customer experience and contribute to meeting and exceeding sales targets.

About the role

• Achieve individual sales targets in a competitive commercial environment.
• Manage and grow customer accounts, supporting the Sales Manager and Business Development Team.
• Maintain accurate system records and ensure timely, high quality quoting throughout the sales process.
• Contribute to sales forecasting, reporting and performance analysis. 
• Work with the wider Kiwa group to identify and develop new business opportunities.
• Build strong technical knowledge of services such as EMC, safety and radio certification, and approval schemes.
• Provide exceptional customer service and communication to support retention and exceed client expectations.
• Monitor market trends, share insites and attend meeting or events as required (some travel involved). 

Do you have what it takes?

• Proven Business to Business sales experience, ideally in the Testing, Inspection or Certification (TIC) industry.
• Entrepreneurial mindset, with excellent negotiation and communication skills.
• Strong organisational abilities and a proactive, solutions-focused attitude.
• Familiarity with ISO 17025, UKAS standards, and quality systems is advantageous.
• Proficiency in typical IT tools (D365, Microsoft Office).
• A full clearn driving license and willingness to travel UK-wide when required. 

What can you expect from us in return?

• £28,000 - £34,000 per annum
• Generous Annual Leave – Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
• 37.5 hours per week - Monday to Friday, hybrid working available
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
• Milestone Rewards – paid and unpaid sabbaticals, charity donations, personal gifts, and retail vouchers
• Salary Reviews
• Company Bonus Scheme
• Enhanced Pension Contributions
• Life Assurance – 4x your annual salary
• Employee Assistance Programme (EAP) – Confidential support, advice, and counselling available 24/7, 365 days a year
• 24/7 GP Service – Access to medical advice anytime
• Cycle to Work Scheme
• Eye Care Vouchers – Supporting your health and well-being
• Welcome Pack – Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at uk.careers@kiwa.com.