Operations Administrator

Job Summary

BASEC, part of the Kiwa UK group, are seeking an organised and detail-oriented Operations Administrator to provide administrative support to our BASEC laboratory and manage company-wide invoicing. This is an office-based position, located in Milton Keynes.

About the role

• Manage laboratory administration, including raising job packs, updating sample statuses and checking completed test reports.
• Coordinate with Technicians, Certification & Commercial Teams in relation to reports, client queries and sample selections.
• Liaise with Logistics Technicians to ensure samples are received correctly and ready to test. 
• Load jobs into the BASEC management system.
• Create failure records in our sales system, SalesForce.
• Archive laboratory paperwork and electronic documents. 
• Liaise with import agents for clearing goods.
• Assist the Senior Operations Administrator with invoicing activities.
• Raise purchase orders.
• Manage external training, laboratory supply orders, and sub-contracted testing.

Do you have what it takes?

• Proven experience in an administrative environment.
• Strong organisation and project management expertise.
• Excellent communication and interpersonal skills, with a positive and motivated attitude.
• Excellent attention to detail and ability to maintain accurate records.
• The ability to manage multiple tasks and priorities effectively.
• A strong commitment to Health, Safety, Environmental, and Quality responsibilities.

What can you expect from us in return?

• £29,500 per annum
• Generous Annual Leave – Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
• 37.5 hours per week - Monday to Friday, office-based role (Monday-Thursday 8.15am to 5pm, Friday 8am to 12:30pm)
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
• Milestone Rewards – paid and unpaid sabbaticals, charity donations, personal gifts, and retail vouchers
• Salary Reviews
• Company Bonus Scheme
• Enhanced Pension Contributions 
• Life Assurance – 4x your annual salary
• Employee Assistance Programme (EAP) – Confidential support, advice, and counselling available 24/7, 365 days a year
• 24/7 GP Service – Access to medical advice anytime
• Cycle to Work Scheme
• Eye Care Vouchers – Supporting your health and well-being
• Welcome Pack – Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at uk.careers@kiwa.com.