Team Support Administrator - 18 Month FTC

Job Summary

NQA is looking for a Team Support Administrator to join our Aerospace team on an 18-month fixed-term contract. This is an exciting opportunity to play an important role in the smooth delivery of our Aerospace certification services, coordinating assessment activities, maintaining accurate records and providing a high level of service to clients, auditors and internal teams. NQA provides accredited certification, training and support services to help customers improve processes, performance and products and services. We have issued over 50,000 certificates to clients in over 90 countries resulting in a yearly revenue of around 100 million Euro. NQA was acquired by Kiwa in 2024, a global leader in the Testing, Inspecting and Certification (TIC) sector, based in the Netherlands.

About the role

• Process audit reports, ensuring they are submitted promptly and progressed through the certification process.
• Maintain audit records and trackers, ensuring accurate reporting of audit status, certification activity and outstanding actions.
• Monitor outstanding reports and nonconformities, liaising with auditors, clients and internal teams to support timely completion.
• Process and monitor Aerospace audit invoicing activities to support accurate and timely billing.
• Produce administrative reports, audit status updates and management information.
• Maintain accurate certification records and customer information in line with scheme, accreditation and company requirements.
• Act as a key administrative point of contact for auditors, clients and internal teams, providing support and responding to routine queries.

Do you have what it takes?

• Proficient in Microsoft Office applications, with strong general IT skills.
• Excellent administrative, planning and organisational skills, with the ability to manage priorities and meet deadlines.
• Ability to work independently and collaboratively as part of a wider team.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy, particularly when maintaining records, documentation and entering data.
• Comfortable learning and working with different IT systems.
• Flexibility to travel to the office when required, approximately twice per month.

What can you expect from us in return?

• 18 Month Fixed Term Contract
• £27,000 - £32,000 per annum
• 35 hours per week - Monday to Friday, remote home-based role with travel to our Dunstable office approximately twice per month
• Generous Annual Leave – Starting at 25 days plus Bank Holidays, increased entitlement with length of service
• Private Medical Insurance
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 3 weeks full pay for paternity leave
• Long service rewards
• Salary Reviews
• Enhanced Pension Contributions
• Life Assurance – 4x your annual salary
• Cycle Loan Scheme
• Electric Power Point Loan
• Free eye tests and contribution towards glasses

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at uk.careers@kiwa.com.