Functional Consultant – Application Management

Jobbsammanfattning

You’ll be part of a collaborative and dynamic environment where your expertise directly contributes to improving critical business systems. This is an excellent opportunity to grow in a hybrid functional-technical role, working on enterprise-grade applications that support key business operations!

Om rollen

We are seeking a Functional Consultant (Application Management) to join our team and ensure the optimal performance, stability, and reliability of our enterprise applications. In this role, you will serve as the key link between business users, technical teams, and system administrators — ensuring smooth operation, proactive support, and continuous improvement of our software solutions.

You will be responsible for managing application incidents, monitoring performance, implementing updates, and providing expert-level functional support. The ideal candidate combines strong analytical skills with excellent communication and a service-oriented mindset.

Key Responsibilities:

• Act as the primary point of contact for application-related issues and service requests.
• Provide high-quality functional and technical support to end-users.
• Monitor application performance and ensure system availability and stability.
• Collaborate with development and infrastructure teams to troubleshoot and resolve complex technical problems.
• Document issues, resolutions, and create user-friendly technical guides and knowledge base articles.
• Analyze recurring incidents, identify root causes, and suggest process or system improvements.
• Coordinate and implement application updates, patches, and enhancements.
• Support system testing, change management, and release activities.
• Ensure compliance with company policies, data security, and IT governance standards.

Your location will be Solna, Stockholm. 

Har du vad som krävs?

• Bachelor’s degree in Computer Science, Information Technology, Business Systems, or a related field.
• Proven experience in application management, functional consulting, or application support.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work effectively under pressure and manage multiple priorities.
• Customer-focused mindset with a proactive approach to issue resolution.

Technical and Functional Skills

• Solid understanding of database structures, data flows, and system integrations.
• Working knowledge of SQL for data analysis and validation.
• Experience with testing tools and issue tracking systems (e.g., JIRA, ServiceNow, Azure DevOps).
• Familiarity with ITIL principles and Application Lifecycle Management (ALM)
• Experience in Agile or Waterfall project methodologies.
• Strong documentation skills for requirements gathering, fit-gap analysis, and process design.
• Skilled in conducting user workshops, training sessions, and stakeholder presentations.
• Analytical mindset with a disciplined, structured approach to problem-solving.
• Adaptability and eagerness to learn new systems and technologies.

Proficiency in English required. Swedish is a strong advantage.

Vad kan du förvänta dig av oss i gengäld?

Kiwa is one of the most successful companies in inspection, testing, certification, and technical consulting, thanks to our employees who, through their dedication and expertise, contribute to safety and sustainability for our customers and society as a whole. That’s why Kiwa invests heavily in its employees and their development. Through your daily work, exciting projects, and training opportunities, you and your skills will continuously grow as part of Kiwa! At Kiwa, teamwork comes before individual interests, and together we create a positive work environment where everyone is part of a greater community—the Kiwa community! 

• Secure and stable employment – Kiwa has collective agreements
• Generous wellness allowance
• Compensation for medical care, vaccinations, and the opportunity for a thorough health analysis
• A time bank so you can take time off when it suits you—not just on public holidays
• The chance to join Kiwa’s ski trip with around 100 fantastic colleagues

How to apply
Apply via our website and register your CV.
Selection and interviews are conducted on an ongoing basis. 

For questions regarding the position, please contact Unit Manager Fatah Mohammad at +46104793018 or email the recruiter Sofia Kjellström at sofia.kjellstrom@kiwa.com.

For this recruitment, we have carefully considered our advertising channels and therefore kindly ask not to be contacted by recruitment or advertising agencies.

 

Om Kiwa/About Kiwa
We ARE Kiwa – Are you?

At Kiwa, our core values—Ambitious, Reliable, and Engaged (ARE)—are the foundation of everything we do.
Do you identify with these values? Do you strive to build trust and credibility with customers and colleagues? Is the safety of individuals and society important to you?

Kiwa is currently one of the most successful companies in inspection, testing, certification, and technical consulting. We are a global player with strong local presence. We maintain strong customer relationships and high service standards, with a focus on safety, technology, and sustainability. We offer a wide range of services in process safety, property and lift safety, agriculture, as well as the food and construction industries. As a group, we operate in over 40 countries and have around 12,000 employees worldwide. In Sweden, we have about twenty offices from Kiruna to Malmö, where a total of 900 employees work together for a safer society.

 

Additional Information
Kiwa aims to maintain a drug-free workplace. Therefore, random alcohol and drug testing is conducted throughout the year.

Background checks may be carried out during the recruitment process