Service Desk Engineer 1st and 2nd line
Solna, Sweden
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Detaljer om jobbet
- Funktion
- Operational Support Services
- Typ av tjänst
- Hybrid
Jobbsammanfattning
Nordic Hub IT is seeking a Service desk engineer to join our team in Solna, Stockholm. You will work in combined role as 1st and 2nd line support. In this hands-on role, you’ll be responsible for providing both initial and escalated technical support to end-users within the organization The role includes resolving a wide range of IT issues across hardware, software, and networking domains, ensuring minimal disruption to business operations. This position requires excellent technical acumen, a strong customer service mindset, and the ability to manage incidents from start to finish.Om rollen
- Printer and peripheral issues
- Email and calendar problems (Outlook, M365)
- Connectivity problems (Wi-Fi, VPN)
- Application login or usage issues
• Support on-site and remote users, providing advanced assistance in areas such as:
- User account administration (Active Directory, Azure AD)
- Desktop imaging and deployment
- Hardware diagnostics and replacements
- Mobile device management (MDM)
- Software installations and patching
Har du vad som krävs?
• Degree or diploma in IT, Computer Science, or related field (or equivalent experience)
• 1–3 years of experience in an IT support or service desk role, ideally covering both 1st and 2nd Line responsibilities
• Certifications preferred: Microsoft Certified: Modern Desktop Administrator, ITIL Foundation
Technical Skills
• Strong understanding of Windows 10/11 operating systems
• Experience with Microsoft 365, Teams, Exchange Online, MS Dynamics365 CE & FO
• Active Directory, Group Policy, and user provisioning
• Remote support tools (e.g., AnyDesk, TeamViewer, SCCM)
• Networking basics (TCP/IP, DNS, DHCP, VPN troubleshooting)
• Experience with service management platforms and ticketing systems
Soft Skills
• Excellent verbal and written communication
• Ability to explain technical issues to non-technical users
• Strong analytical and problem-solving skills
• Time management and the ability to handle multiple priorities
• Patience, empathy, and a customer-first attitude
Vad kan du förvänta dig av oss i gengäld?
At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.
As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.
How to apply
Due to summer vacations we will proceed with this recruitment process in beginning of august.
If you have any questions about this role please e-mail Nordic Hub IT Manager fatah.muhammad@kiwa.com
Other information
During the recruitment process background checks will occur.
Kiwa has strict policies against alcohol- and drug use and we apply random testing.